Refund policy

CAN I EXCHANGE MY ITEMS?

All products purchased from GLITCH can be exchanged within 7 days of purchase only if;

• The item(s) is faulty, damaged or defective at the time of delivery.
• The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
• You must notify us within 3 days of delivery by writing to glitchofficialpk@gmail.com or by Whatsapp at 

  03166876420, in case you want to raise a dispute. At GLITCH, we look at each dispute on a case-by-case basis and tries to be fair to both parties.

• Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at glitchofficialpk@gmail.com, within 4 days of purchase before any claims can be processed.
• There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product has tampered.
• Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
  
• No Exchanges: Items purchased during the sale are not eligible for exchange.
• No Refunds:Refunds will not be provided for sale items under any circumstances.
• Exceptions:Exchanges will only be entertained if the item delivered is damaged or faulty.

Glitch does not offer “refund” or “money back guarantee” on purchased items.

HOW CAN I EXCHANGE MY ITEMS AT GLITCH?

Deliver the package to our warehouse using any courier service most convenient for you. As soon as we receive the package , we will process your exchange request. A delivery fee of 199 (PKR) will be collected as cash on delivery (COD) for the exchange products